Melissa Clark Named Chief Operating Officer and VP of Customer Operations
Englewood CO, May 1, 2021 — Adpay/Memoriams, the nation’s leading online obituary placement network, is pleased to announce that Melissa (Meaux) Clark has been named as Chief Operating Officer and Vice President of Customer Operations. Clark has led the Adpay customer operations teams since 2014, helping position the company for its acquisitions by Ancestry.com and subsequent acquisition by Legacy.com in February of this year. Clark will support CEO Mike Heene in executing Adpay’s mandate to continuously expand the Memoriams network to new users and markets.
“Melissa has a proven record of achieving clear, measurable results quickly for any challenge that comes her way,” said Michael Heene, president and CEO of Adpay Inc. “She will play a pivotal role in the exciting months ahead as Adpay begins its new partnership with Legacy.com .”
Supporting the company’s continuing investments in product and customers, Clark oversees Adpay’s Client Success, Customer Implementations, and Quality Assurance teams, leveraging her long history of project management and track record of successfully delivering innovative and efficient technology solutions for both client partners and internal teams.
Clark joined the Adpay team in 2006 as an Implementations Manager. During her tenure she has directly contributed to the development of Adpay’s world class SaaS eCommerce products, designing tools and workflows that are rigorously informed by both constituent feedback and metrics, while continuously strengthening client relationships. “I am especially proud of the way our people and product were able to respond to the shifting and dynamic needs of our clients during the uncertainty created by the Covid pandemic over this past year, and I am excited by the potential of our new partnership with Legacy.com,” Clark stated.